Major incident management / crisis management
Service availability management
implentation of hardware and software releases,the release is going to be defined by the RFC, so the releaes management is a plan , project approche to implenting changes in IT services, release manag
Problem management ------------- problem managenment is tighly couple with serivce desk and incident managemnt.because is so tightly couple with incident management, a lot of organizations are ge
SLA management------------5 keys to service level management,look at the goals and scopes of SLA, consider the cost vs the benefit, role of service level manager.------Key termservice level: basically
it was one said that no every change is animprovment,but every improvement is a change.look at change management in a nut shell, most incidents will be directly relate to change,in another word, when
service continuity managment-------it s overall process that is responsible for controlling and managing all of the risks that can serious impact IT services in gerneral.------------
service desk----the help desk and call centre.sevice desk is a consolidate , comprehensive , single interface between user and IT , service desk is a concept that has not been rolled out in many o
the clients of IT services providers is a group or individual who defines and agrees to the servicelevel target.not sure what the services target is?--------------IT servcies can be a lot of things ,
cover four general areas It a basically a group of best practices for IT services management genereated back in a late 1980s by British government body.NOW ITIL is standard for IT services manage mea
we gonna give a briefview of definition what the itil is?look at the brief outline of unberela overview of the component is covered in the foundation series.we look at the key player involved.The ITIL
---------------VitalQIP (QIP) is an IP address management application. It allows American Express to keep track of all the IP addresses. This application is maintained by American Express. --
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