实现“客服中心 后端 任务 python”
任务流程图
erDiagram
CUSTOMER ||--o| TICKET : creates
CUSTOMER ||--o| CHAT : creates
CUSTOMER ||--o| MESSAGE : creates
TICKET ||--|{ MESSAGE : contains
TICKET ||--o| ASSIGNED_AGENT : assigns
TICKET ||--o| RESOLVED_TICKET : resolves
任务步骤
步骤 | 描述 |
---|---|
1 | 客户提交问题,创建一个工单(TICKET) |
2 | 客户选择在线聊天选项,创建一个聊天记录(CHAT) |
3 | 客服发送消息给客户,创建一条消息记录(MESSAGE) |
4 | 客服被分配到问题,关联工单和客服(ASSIGNED_AGENT) |
5 | 工单问题得到解决,标记工单为已解决(RESOLVED_TICKET) |
代码实现
步骤1:创建工单(TICKET)
# 创建一个工单对象
class Ticket:
def __init__(self, issue):
self.issue = issue
# 示例:创建一个名为issue1的工单
ticket1 = Ticket("issue1")
步骤2:创建在线聊天记录(CHAT)
# 创建一个聊天记录对象
class Chat:
def __init__(self, customer_id):
self.customer_id = customer_id
# 示例:创建一个客户ID为123的聊天记录
chat1 = Chat(123)
步骤3:创建消息记录(MESSAGE)
# 创建一个消息记录对象
class Message:
def __init__(self, content):
self.content = content
# 示例:创建一条内容为"Hello"的消息记录
message1 = Message("Hello")
步骤4:关联工单和客服(ASSIGNED_AGENT)
# 创建一个关联工单和客服的对象
class AssignedAgent:
def __init__(self, ticket, agent_id):
self.ticket = ticket
self.agent_id = agent_id
# 示例:将工单ticket1分配给客服ID为456
assigned_agent1 = AssignedAgent(ticket1, 456)
步骤5:标记工单为已解决(RESOLVED_TICKET)
# 创建一个已解决工单对象
class ResolvedTicket:
def __init__(self, ticket):
self.ticket = ticket
# 示例:标记工单ticket1为已解决
resolved_ticket1 = ResolvedTicket(ticket1)
状态图
stateDiagram
[*] --> TICKET_CREATED
TICKET_CREATED --> CHAT_CREATED
CHAT_CREATED --> MESSAGE_SENT
MESSAGE_SENT --> AGENT_ASSIGNED
AGENT_ASSIGNED --> TICKET_RESOLVED
TICKET_RESOLVED --> [*]
在以上步骤的指导下,你可以成功实现一个客服中心后端任务的Python代码。祝你顺利!