7 westars shared their excellent experience and insights before today. I have benefited from their excellent qualities in work and life. I am honored to be a westar in 2018. I would like to thank all the leaders for their trust and the support of my colleagues. Today, I will briefly summarize it as well. My leader put forward a word: COBIT. That is an abbreviation for 5 keywords: Customer Obsession, Ownership, Bias for Action, Insist on the Highest Standards, Think Big. These keywords taken from the Amazon Leadership Principles.
Customer Obsession
Customer Obsession means that start with the customer and work backwards. In 1997 at Apple's Developer Conference, Steve Jobs highlighted customer experience in the Q&A: "You have to start with the customer experience and work backward to the technology.". I think Customer Obsession related to everyone in the work. When product managers develop a product, they need to approach and fully understand the users, turn into the role of the users, strive to create the product with the best user experience, and finally respond quickly to user feedback and anticipate users' future needs. For developing a big data analytics product, it requires everyone within the project, including analysts and operators from the product development, to consider the concerns of users. The pursuit of delighting customers drives us to create on behalf of the users.
Ownership
A positive attitude is very important, but it is not enough. It also needs to reflect the sense of team responsibility with the sense of ownership. Everyone of team needs to proactively identify problems, and solve problems systematically. The developers, testers and operators in the project should regard themselves as the owner of the project, fully understand user's needs and system business logic, and make constructive suggestions for the project.
Bias for Action
The only constant in the world is change itself, keeping hunger, learning constantly. A bias for action is the idea that you just need to do something. It means that you don’t spend much time debating whether your approach is the 100% optimal one. You don’t wait until you "finally have enough free time" or "make a perfect plan". When either a problem or opportunity is identified, takes action positively. If we have a nice idea, start to implement it, continually optimize and test its feasibility. If a lot of repetitive work bother us, do a tool to solve it.
Insist the Highest Standards
Beyond the limit what you think, and aim at higher standards to provide better products, services and processes. For example, system designers more consider scalability, maintainability, multi-tenant isolation, and high-availability. Developers need to pay attention to code reuse using layering, normativity of code naming, adequate handling of exception logic and friendly print logs. Operators should be awed of the production environment at all times, comprehensively review various potential risk and promote the use of automated tools instead of manual operations.
Think Big
Jump out of the comfort zone, change the way you think, think bigger. When we maintain an open source Hadoop system, we need to understand the implementation details of the system by reading the source code in depth. Then we expect to learn the knowledge in the field of distributed systems. Finally, from an industry perspective, we comprehend how the entire big data ecosystem technology applies to all professions and trades and various fields.
Below is my WeDo annual summary. WeDo is a nice tool that improves communication efficiency. Let's work smart together in 2019.
