What makes a good QA or Test manager?
A good QA, test, or QA/Test(combined) manager should:
- be familiar with the software development process
- be able to maintain enthusiasm of their team and promote a positive atmosphere, despite what is a somewhat 'negative' process (e.g., looking for or preventing problems)
- be able to promote teamwork to increase productivity
- be able to promote cooperation between software, test, and QA engineers
- have the diplomatic skills needed to promote improvements in QA processes
- have the ability to withstand pressures and say 'no' to other managers when quality is insufficient or QA processes are not being adhered to
- have people judgement skills for hiring and keeping skilled personnel
- be able to communicate with technical and non-technical people, engineers, managers, and customers.
- be able to run meetings and keep them focused
如何成为合格的QA或测试经理？
一个合格的QA、测试或QA/测试（组合）经理，将包括下面能力：
1、熟悉软件开发流程；
2、具有能够使团队保持热情和积极向上气氛的能力，尽管团队让人感觉可能是有些“否定或消极”的过程（例如：查找或预防问题）；
3、能够提高团队的生产力；
4、能够促进软件开发人员、测试人员和QA工程师之间的协作和沟通；
5、在QA的过程改进中有熟练的外交技巧；
6、在质量不满足要求或QA过程执行不坚决时，要有经受住压力并对其他经理说“不”的能力；
7、要有对招聘的员工进行判断和保持员工具有熟练技能的能力；
8、有与技术人员和非技术人员、工程师、经理和客户的沟通能力；
9、有组织会议并使参与人员投入会议的能力。
