哈，没啥，贴点，这几年来一直遵循的几段话
1 抓住重点 concentrate on crucial/critical points
- 不紧急不重要的事务往往被人当作令人愉快的事务 Those issues which are not urgent and important sometimes are considered as delightful business
- 紧急但不重要的事务占据了我们大部分的时间 Those issues which are urgent but not important occupy most of daily working time
- 这些事务不会自动消失 Those issues will not be disappeared automatically
- 但是花时间在重要不紧急的事务上，你将得到丰厚的回报 You will get the good payback from those issues which are not urgent but important, if you spend time on it
- 要合理安排时间，不然你将忙于救火 proper arrangement for your time, or you will be a firefighter
2 以客户为中心 customer-centric
- 以客户为本 customer-orientation
- 迅速回应，至少告诉客户你将尽快答复 quick response, at least tell customer you will feedback quickly
- 使用通俗易懂的语言，因为客户不懂技术用语 do not use technique terms
- 通知客户你将何时处理问题，并保持承诺 tell customer when you will deal with their problems, and keep your promises
- 好的服务也包括“售后服务” good service contains after service
- 不要抱怨客户不好，帮助他们成为好客户 do not complain customer, help them to be good customer
- 创造增值价值，使客户愿意下次再来 create additional value, make customer be willing to be back
- 让客户按程序办事，但不要让程序为客户增添烦恼 put customer into a normal official procedure, but do not let customer sick of these procedures
- 微笑服务 smiling service
- 拜访客户 visit customer
- 诚实，不要掩盖错误和疏漏 be honest , do not try to cover your mistake
3 互相学习-合作 learn and cooperate from each other
- 助人是快乐 helping is happy
- 被人帮助也是快乐 be help is happy also
- 不要无谓的重复劳动 do not repeat works pointlessly
- 只有我们才能解决问题的想法是荒唐可笑的 it’s ridiculous that only we can solve this problem
- 在这里出现的问题在别的地方也会出现 this problem occur here may be occur there again
- 同时解决兄弟工厂的问题往往不增加额外负担 it will not be an added burden that help another site to solve problems
- 在信息时代，空间的距离是无关紧要的 now we are in information age, space distance will not be a problem anymore
4 产出大于投入 output should be bigger than input
- 收效必须大于付出的努力 income must be bigger than your effort to help what you have done
- 事半功倍，不要事倍功半 achieve maximum results with little effort
- 收益小投入时间长的事情不值得去做 it is not worth to do those business which can get little income, but spend more time on
- 即使它们很”有用” even it’s “useful”
- 时光一去不复返 time is clicking , so you should make your choice
所以要有所选择
- “很有意义”不等于很重要 significant is not equal to important
- 返工，重复劳动，不必要的检查并不增加收益 do poorly done work over again, repeated working, unnecessary checking will not increase income
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其实，刚进工厂就是Helpdesk，可能大部分IT人在工厂的起步都是这样的，只是可能。做了半年后，一直挂在经理桌前这段话，吸引了我，细看看，咦，这不是我一直在做的么，这些话确实很有用，确实在指引了我，尽管现在Helpdesk只是我工作的一小部分，但是我依然时不时的看看，当然，如果所处职业不是服务相关，可适当忽略
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自己又翻译了一下子，二把刀，意思意思，面试时候有用，嘿嘿
