Step 1:
1. Click Start
2. Type ‘cmd’ in the search bar.
3. Right click Command prompt and choose “Run as Administrator”
4. At the command prompt, type the following, commands and then press ENTER after each command:
a. net stop wuauserv
b. net stop bits
c. net stop cryptsvc
Please do not close the Command Prompt window.
Setp 2:
Rename folders pertaining to Windows Update.
At the command prompt, type the following commands, and then press Enter after each command:
a) ren %systemroot%\System32\Catroot2 Catroot2.old --Option
b) ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
At the command prompt, type the following, commands and then press ENTER after each command:
a) net start wuauserv
b) net start bits
c) net start cryptsvc
Close the Command Prompt window and check the issue if issue reoccurs
