APPLIES TO:
Navigation:Help > Diagnostics > Custom Code > Personalize
or
Help > Diagnostics > Examine
The Issue can occur from any form or from any responsibility.
SYMPTOMS
The following Error message is displayed when trying to access any sub-menu under the Help menu > Diagnostics:
SOLUTION
1. Change the profile "Utilities : Diagnostics" to Yes at the appropriate level (User / Responsibility).
2. Clear the cache.
3. Bounce the Apache.
4. Login and Retest the issue.