订阅模式案例分析

订阅模式在SaaS、媒体、电商等领域广泛应用,主要分为按月、季度、年订阅三种形式。以下是典型案例:

Netflix
采用按月订阅,提供不同套餐(基础/标准/高级),利用自动续费减少用户流失。年订阅通常提供折扣,例如“年付省15%”。

Adobe Creative Cloud
提供月付和年付选项,年订阅可节省约20%。季度订阅较少见,但适合短期项目需求。

The New York Times
新闻类订阅强调年费优惠,首年折扣高达50%,后续自动恢复原价,利用价格锚定效应。


代码实现(Python示例)

数据库模型设计

from django.db import models

class SubscriptionPlan(models.Model):
    name = models.CharField(max_length=100)  # 如"基础版"
    duration = models.CharField(
        max_length=10,
        choices=[('month', '月'), ('quarter', '季'), ('year', '年')]
    )
    price = models.DecimalField(max_digits=6, decimal_places=2)
    stripe_price_id = models.CharField(max_length=100)  # 支付系统ID

    def __str__(self):
        return f"{self.name} ({self.get_duration_display()})"

价格计算逻辑

def calculate_prorated_price(old_plan, new_plan, days_used):
    """
    计算从月订阅升级到年订阅的差价
    old_plan: 当前订阅计划对象
    new_plan: 目标订阅计划对象
    days_used: 当前周期已使用天数
    """
    daily_rate = float(old_plan.price) / 30
    credit = daily_rate * days_used
    return float(new_plan.price) - credit

Stripe支付集成

import stripe
stripe.api_key = "your_api_key"

def create_subscription(customer_id, price_id):
    subscription = stripe.Subscription.create(
        customer=customer_id,
        items=[{'price': price_id}],
        payment_behavior='default_incomplete',
        expand=['latest_invoice.payment_intent']
    )
    return subscription

关键设计要点

折扣策略
年订阅价格通常满足:12*月价 > 年价 > 9*月价,确保用户感知到优惠。季度订阅定价建议为:3*月价 > 季价 > 2.5*月价

续费提醒
在订阅到期前7天、3天、当天发送邮件/SMS提醒:

from datetime import timedelta

def send_reminder(subscription):
    expiry_date = subscription.end_date
    reminders = [
        (expiry_date - timedelta(days=7), "7天后到期"),
        (expiry_date - timedelta(days=3), "3天后到期"),
        (expiry_date, "今天到期")
    ]
    for date, msg in reminders:
        if timezone.now().date() == date:
            send_email(subscription.user, msg)

取消订阅流程
提供暂停而非立即终止选项,保留用户数据3-6个月,降低流失率。代码实现需包含挽留优惠:

def cancel_subscription(user):
    plan = user.subscription.plan
    if plan.duration == 'year' and user.subscription.active_days < 30:
        offer_discount(20)  # 未满30天提供20%折扣挽留

数据分析指标

  1. MRR (月经常性收入)

    def calculate_mrr():
        monthly = Subscription.objects.filter(plan__duration='month').count()
        yearly = Subscription.objects.filter(plan__duration='year').count()
        return monthly*monthly_price + yearly*(yearly_price/12)
    
  2. Churn Rate (流失率)

    def churn_rate(start_date, end_date):
        lost_users = User.objects.filter(
            subscription__end_date__range=(start_date, end_date),
            subscription__auto_renew=False
        ).count()
        total_users = User.objects.filter(subscription__isnull=False).count()
        return (lost_users / total_users) * 100
    
  3. LTV (用户生命周期价值)
    公式:
    $LTV = \frac{ARPA \times Gross Margin}{Churn Rate}$
    其中ARPA(每用户平均收入)计算:

    def arpa():
        return Subscription.objects.aggregate(
            avg_revenue=models.Avg('plan__price')
        )['avg_revenue']