IT Administrator
Description
Description
OVERALL OBJECTIVE:
The purpose of the role is to provide first and second line IT support to users within Fugro Robertson to fulfil the needs of the business.
KEY TASKS:
· Work as part of a proactive team of support staff responsible for delivering a high quality, customer-focused professional service.
· Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications.
· Relocate IT equipment as required.
· Log telephone calls on to the helpdesk ticket system.
· IT helpdesk support for desktop users at all sites supported by department. Log all tasks on the helpdesk system. Escalate tasks appropriately when unable to resolve them.
· Monitor backup jobs according to rota, report any failures to supervisor / manager and resolve.
· Change backup tapes according to rota.
· Be proactive in preventing IT problems.
GENERAL TASKS:
· Update and improve skills and knowledge base.
· To liaise with purchasing for provision of new equipment.
· To attend Training and Development courses/workshops as deemed necessary.
· To support and undertake such other functions and responsibilities as are required from time to time and where it is deemed relevant and advantageous to the operations.
· Work in accordance with Security, Quality, Health, Safety and Environment policies and procedures.
· To be part of a proactive team of staff responsible for delivering a high quality customer-focused professional service.
Requirements
The purpose of the role is to provide first and second line IT support to users within Fugro Robertson to fulfil the needs of the business.
KEY TASKS:
· Work as part of a proactive team of support staff responsible for delivering a high quality, customer-focused professional service.
· Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications.
· Relocate IT equipment as required.
· Log telephone calls on to the helpdesk ticket system.
· IT helpdesk support for desktop users at all sites supported by department. Log all tasks on the helpdesk system. Escalate tasks appropriately when unable to resolve them.
· Monitor backup jobs according to rota, report any failures to supervisor / manager and resolve.
· Change backup tapes according to rota.
· Be proactive in preventing IT problems.
GENERAL TASKS:
· Update and improve skills and knowledge base.
· To liaise with purchasing for provision of new equipment.
· To attend Training and Development courses/workshops as deemed necessary.
· To support and undertake such other functions and responsibilities as are required from time to time and where it is deemed relevant and advantageous to the operations.
· Work in accordance with Security, Quality, Health, Safety and Environment policies and procedures.
· To be part of a proactive team of staff responsible for delivering a high quality customer-focused professional service.
Requirements
PERSON SPECIFICATION:
Essential Desirable Identification Method
EDUCATION AND TRAINING: (CV/INT/TEST)
National Diploma in IT related subject or equivalent x
HND/Foundation Degree in IT related subject x
Relevant IT qualifications MCP / Cisco / City & Guilds Diploma x
EXPERIENCE OF:
Microsoft Windows operating systems x
Linux operating systems x
Installing & repairing computers x
Understanding of Databases x
Understanding of Local Area Networking x
Microsoft Office products 2003/2007/2010 x
KNOWLEDGE AND SKILLS:
Troubleshooting technical IT issues. x
Working within a team environment. x
Good knowledge of IT including technical and troubleshooting skills. x
PERSONAL ATTRIBUTES:
A flexible outlook. x
Focused and keen on exceeding expectations. x
Professional and calm in tense or challenging situations. x
Good interpersonal skills at all levels of contact. x
Able to prioritise and manage workload. x
Team player with initiative to work on own when required. x
Proactive x
Essential Desirable Identification Method
EDUCATION AND TRAINING: (CV/INT/TEST)
National Diploma in IT related subject or equivalent x
HND/Foundation Degree in IT related subject x
Relevant IT qualifications MCP / Cisco / City & Guilds Diploma x
EXPERIENCE OF:
Microsoft Windows operating systems x
Linux operating systems x
Installing & repairing computers x
Understanding of Databases x
Understanding of Local Area Networking x
Microsoft Office products 2003/2007/2010 x
KNOWLEDGE AND SKILLS:
Troubleshooting technical IT issues. x
Working within a team environment. x
Good knowledge of IT including technical and troubleshooting skills. x
PERSONAL ATTRIBUTES:
A flexible outlook. x
Focused and keen on exceeding expectations. x
Professional and calm in tense or challenging situations. x
Good interpersonal skills at all levels of contact. x
Able to prioritise and manage workload. x
Team player with initiative to work on own when required. x
Proactive x
* The following methods may be used during the selection process to assess candidates’ knowledge and skills: CV (curriculum vitae/résumé), INT (interview process) and/or TEST (tests/assessment exercises).
