• Add the Active Directory Server in your Symantec Endpoint Protection Manager:
    1. Go to the "Admin tab" in the Symantec Endpoint Protection Manager.
    2. In the "Admin page", under "Tasks", click Servers.
    3. Under "View Servers", select the Symantec Endpoint Protection Manager to which you want to add a directory server.
    4. Click Edit Server Properties located under "Tasks."
    5. Select the Directory Servers tab in the "Server Properties" window.
    6. In the "Server Properties" tab, click Add.
    7. In the "Add Directory Server" dialog, type the name for the directory server that you want to add in the "Name" field and check Active Directory as the "Server Type."
    8. Enter the IP address, host name, or domain name in the field "Server IP address or Name."
    9. Type the user name and password of the authorized directory server account in the "User Name" and "Password" fields.
    10. Click OK. The Symantec Endpoint Protection Manager will test the connection with the added server. If there are errors in the test then the error: “The server failed to connect to the target directory server” will appear on screen. In this case, verify the configuration and attempt the test again.
  • Create a new Administrator account:
    1. On the Symantec Endpoint Protection Manager console, click Admin.
    2. On the "Admin" page, under "Tasks", click Administrators.
    3. Under "Tasks", click Add Administrator.
    4. In the "Add Administrator" dialog box, enter the Administrator name in the "User name" field.
      • Note: You can use either the Active Directory User name in this field, or any other User name desired. For clarity, it is recommended to use the Active Directory name for the AD account you intend to tie to this log in.

    5. Optionally enter the full name of the administrator in the Full name field.
    6. Leave the password fields blank.
    7. Specify the "Authentication type" by clicking Change.
    8. In the "Administrator Authentication" dialog box, select Directory Authentication.
    9. Select the Active Directory server that was added in "Add the Active Directory Server in your Symantec Endpoint Protection Manager" step 7.
    10. In the field "Account Name" enter your account name as it appears in "Active Directory."
    11. Click OK to close the "Administrator Authentication" dialog and again to close the "Add Administrator" dialog.
      • Note: In case of Active Directory issues that prevent Symantec Endpoint Protection Manager logins, creating another Administrator account for the Symantec Endpoint Protection Manager not controlled by Active Directory, while not required, may be desirable.

    12. Log Off the Manager and try to log in again using the user name entered in step 4 above.
    13. Enter the password for the "Active Directory" account that was linked to the Symantec Endpoint Protection Manager Administrator account in step 10.

      • Note: The user name is taken from the Symantec Endpoint Protection Manager Database while the password is taken from the Active Directory for the account you specified in Account Name.
    14. Leave the Domain blank.